Frequently Asked Questions

How long will it take for my items to arrive?

International: 3-4 weeks from date of payment

Payment is confirmed upon customer’s receipt of a payment confirmation email which will be sent to the customer’s inbox following successful payment.

You will receive an email notification when your order has been shipped(kindly check your junk mail folder as well).

What does gift wrap consist of?

Giving it as a gift? Then ATD gift wrap is a must. Items will either be wrapped in our lovely white pull-string bag or with our stylish gift ribbon(depending on the size of the item) and a special handwritten unique card. Exclusive. Classy. Chic.

How much is shipping?

Price is inclusive of shipping. No additional shipping fees.

I have placed a successful order but why haven't I receive a confirmation email?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you think you’ve entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

I have emailed an enquiry to ATD, but why haven't I received a reply?

We aim to respond to all enquiries within 48 hours. If you did not receive a response from us, please do not hesitate to email us again.

Please also remember to check your junk mail folders as well in case you haven’t received an email as described above.